FAQ
How do I care for my crochet item?
Caring for your new plusie is very important.
They are handmade with love and may not be able to withstand rough play, though they are made as durable as possible
Spot Cleaning is recommended. It is not made to withstand machine wash or dry. Pat wash/dry is best!
No tugging or pulling. Not made for rough play. To ensure the safety of your plushie, gentle play is best!
Use a lent roller to keep the dust away.
I hope this advice helps you enjoy your plushie for.a long time to come!
How do I receive my digital pattern?
Once you purchase your pattern, it will be delivered to the email you provided. If it didn't pop up, please check your spam. If you are still having trouble, please contact me so I can help :)
All About Custom Orders
- Are there any limits to customs? Nope! When it comes to your wants and creativity, the sky's the limit. You want something crocheted? I got you covered! You are pushing me to my greatness and I appreciate it!
2. How long does custom orders take? It varys on the project. Depends on size and complexity. It can range from 1-4 weeks.
3. How's the process? We discuss your wants and wishes, colors and size along with your budget. Before I start, I do require 50% of the total of your project, which covers materials and spot. On orders with more than 2 items, I require full amount before starting. Once payment is sent, I will order the yarn and get to crocheting. I might ask you questions, for your feedback, or anything else to make sure you are satisfied with your project. Once it is complete, I will require the rest of the payment along with shipping ($6-$15, depending on size). Once it's shipped, that's it!
Do you take rush orders?
I take rush orders on smaller/medium sized plushies. The rush fee is $20+ the amount of the plushie. That does not include shipping. It can be ready and out for shipping in 1-3 business days.
Shipping Policy
Processing Time
(All items are ready to ship unless otherwise noted in the plushie description.)
- Please allow 3-4 business days for your order to be made and processed. Processing begins on the next business day after your order is placed.
- Business days do not include weekends or holidays.
Shipping
Delivery Time
- Standard Shipping: Estimated delivery is 5–7 business days after your order has been processed.
Shipping Locations
- We currently ship within the United States only.
- Shipping rates are calculated automatically at checkout based on your delivery address.
Order Tracking
- A tracking number will be emailed to you as soon as your order ships.
- Please allow 24–48 hours for tracking information to become available after you receive your shipping confirmation.
- Once the package is out of our possession, it is no longer our responsibility, it is in the hands of the carrier. If your package is lost, please contact your carrier.
Returns, Refunds & Chargebacks
- All sales are final. We do not offer refunds, returns, or exchanges unless required by law.
- Unauthorized chargebacks or payment disputes that are filed without first contacting us to resolve the issue may be challenged using the order and delivery documentation available. We reserve the right to pursue available remedies when fraudulent or abusive chargebacks occur.